These days I mostly have breakfast from a vegetarian hotel near my place. Today I ordered two puris (an Indian bread), masala, and coffee.
I was able to have only most of one puri and couldn’t eat the other one because I wasn’t hungry. When I’m done and about to pay the bill one of the supervisors of the restaurant approached me. He asked, “Sir, is there a problem with the food?” I told him, “No, no problem, it was good.” He asked me again, “Sir, tell me, was there a problem you only had three fourth of a puri.” I told him, “Actually, bro, I am not hungry.”
He said, “Sir, you are a loyal customer, tell me if there are any changes needed.” I said, “No, bro, it was absolutely fine and if you insist then I might say you could reduce the quantity of oil a little.” Then he said they’d serve it that way the next day and that I didn’t have to pay the bill.
I told him it wasn’t his problem, I wasn’t hungry, that’s why I couldn’t eat much, but he still wouldn’t let me pay.
That was quite a good experience, not because I got a free breakfast, but I really appreciated the culture and the minute degree of attention they paid to each and every one of their customers. I don’t want to rationalize it by saying it’s a business strategy or customer retaining strategy or whatever business jargon, but I felt he was genuine and that’s what struck me most about the incident.
I felt I should thank him and the exemplary culture of that restaurant. I truly believe that we have to learn a lot from this incident.
#day188ofGratitude #originalcontent #bilingual #365daysofGratitude #synchronicity #paradigmshift #gratitude #awakening #meditation #awareness #storytelling #productivity #performance #entrepreneurship #startups #transformation #personalgrowth #littlebigthings #life #universe #motivation #inspiration #customercare
